What our Customers say...
Very awesome team!
Quality, service and communication. All amazing.
You’re doing an awesome job !
To Whom It May Concern:
I would like to extend my sincere appreciation for the professionals at SERVPRO, Grays Harbor, WA. We had a huge project that is estimated to extend several months. Both Teresa Gran and Dean Winkle have stepped forward with a plan on how to provide quick quality service.
The communication back from the SERVPRO team has been top notch. I would recommend SERVPRO of Grays Harbor and Pacific Counties to all my friends and colleagues.
I was very impressed!
They all were very kind and compassionate with us and calmed us with this stressful time.
I was very impressed!
“I did not know you did so much I should have called you right away.”
“From the time the Aberdeen SERVPRO team received our call for help with a flooded kitchen and utility room at our home, they treated us with calm and reassuring guidance, promptly responding with professionally trained workers that were respectful and knowledgeable. The heavy duty drying equipment and daily testing for progress, really accelerated the recovery. We were thrilled with the results and the happily recommend SERVPRO to anyone in a similar situation.”
I appreciate your good work. I would highly recommended you guys down there in the Harbor.
In October of 2017 our church's fellowship hall and kitchen were flooded when the city's storm drain system failed near the church. The fellowship hall and kitchen are below grade and so we had storm drains backing up and pouring into our facility. We called SERVPRO immediately, but we had to wait until the city repaired their system before they could really get the place dried out. Every person I met from SERVPRO, from management, mitigation, and laborers were very professional and courteous. They displayed ample compassion for our situation and worked hard to mitigate the damage. They were thorough and quick.
Thank you SERVPRO,
Pastor Bruce Swanson
Montesano Assembly of God
January 2017, we awoke to our granddaughter’s anxious voice telling us there was water all over in the downstairs level of our home ruptured water. Even the kitchen had flooded our lower level during the night. Our immediate reaction was a feeling of helplessness. We did the usual, turned the water off, power to outlets, etc. Icu heating system and ductwork was all flooded into our basement. When we opened the door to the basement it looked like a waterfall!
When it finally set in, the damage and the dauting task ahead, we were at a loss as to where to begin. We outreached the SERVPRO team if GHPC and that afternoon they were at or home. The most to compact us was reassuring us that they would help us through the whole process step by step. They were here for the Insurance adjuster assessment and helped us in giving some direction for contractors that are experienced in water damage restoration. We chose Prosch Construction who proved to be a loyal advocate and our losses and succeeded his efforts to ensure our damaged floors and other unique losses were replaced. Owner Dean and operating project manager Teresa visited the site and communicated regularly to ensure the site to ensure the process moved a long a quickly as possible. The SERVPRO team members and managers always performed their responsibilities, respectfully diligently and professionally. They we even offered to rehang pictures and put dishes and collectables back were originally! Amazing!
We never felt alone in this process, the one on one genuine care was received from this business and associates friendly made a very difficult experience now seem like distant memory. Our beautiful home has been restored but lastly, we wanted to acknowledge the outstanding SERVPRO team as well as Prosch Construction for their efforts on behalf of their community and neighbors in need! Many heartfelt Thanks!
We had a water catastrophe and called SERVPRO. They were there in less than a half hour! They got to work and told me they needed to pull up some flooring. I had my two-year-old granddaughter who wasn't feeling too great and I thought, How am I going to pack up all of my hutch on such short notice?? But I didn't have to lift a finger! I took the grandbaby to lunch while Monica carefully packed all my Memaw's dishes. I came back to a tidy stack of neatly labeled boxes! The rest of my experience was more of the same incredible service. We ended up having to replace quite a bit in our home, which required the removal of almost everything in the house. The day that we had to move everything out of the house, the staff members took the utmost care in packing, labeling, and inventorying everything. A month later, theory big truck brought back our belongings. As I was unpacking, I was very impressed by the care with which staff had packed things. I was worried about what to do with the enormous amount of boxes and paper, (every box was new and still in great shape except for the labeling) but I found out... SERVPRO re-purposes all of it! The staff was just as friendly and efficient as before. One thing I noticed when they were here at the beginning packing the house up... it was hot weather, and I saw a lot of them had various drinks, which is good, you want to stay hydrated. When they left though, there was not one single empty bottle or even a bottle cap to be found on my property! Super professional! So, my update is 5 more stars!
We had a water catastrophe and called SERVPRO this morning. They were there in less than a half hour! They got to work and told me they needed to pull up some flooring. I had my two year old granddaughter who wasn't feeling too great and I thought, How am I going to pack up all of my hutch on such short notice?? But I didn't have to lift a finger! I took the grandbaby to lunch while Monica carefully packed all of my Memaw's dishes. I came back to a tidy stack of neatly labeled boxes! So grateful to the crew for coming to our rescue! Everyone was professional, careful, and kind. 5 stars!
"I was very impressed!"
(Hotel Manager's comment with regards to the remediation after a fire which affected several rooms.)
"SERVPRO of Grays Harbor did an excellent job. They went above & beyond expectations willing to come out on a Sunday. I would recommend them for carpet cleaning to any one I know!"
"The crews were very helpful and did a great job."
"Dean and the SERVPRO team were courteous and highly professional; showing great concern for all those involved throughout the entire cleaning process. Highly recommend!"
So glad to have someone this professional, respectful and kind. Thank you for all your help.
"We really enjoyed working with the personnel that visited our residence. They were always personable, cordial, professional, friendly and on time!"