What our Customers say...
The way SERVPRO responded to our church's request for help was impressive! SERVPRO was called, Teresa arranged to have a crew stop by the day we called. Our situation was evaluated and a crew of six workers was sent out the next day.
All of the employees were friendly, courteous and hard working. I am so thankful they were able to clean our church. What a great company, if there ever was a need for their services again I would not hesitate to call them.
Kevin from SERVPRO was very professional and efficient. I would recommend Kevin from SERVPRO for any of the services SERVPRO provides.
Back in Dec 2017 my father's house caught fire and was completely ruined. I want to thank SERVPRO for contacting us immediately and making sure the home was not vandalized, that people did not wander through and get hurt leading to liability for our family and documenting all of the contents so that my family as able to obtain the best possible insurance claim reimbursement. Without them, we would have been lost. Thank you so much, Teresa and crew!
We trust SERVPRO with any problems that we have! They are always helpful and professional and do a great job! Thanks SERVPRO!
You were the first person I thought of when I saw the news of the fire. Thanks Dean and crew!
Everyone did a great job – especially at keeping me calm.
The crew was very professional and helpful.
Was very quick with getting my home back into place
SERVPRO was quick to help and was very professional.
Thank you for all of your help!
Very Awesome Team!
Thanks to SERVPRO our water loss that turned into a rot and mold, they were able to come out and take care of removing all the rotted area of the kitchen, and treat all the mold. How amazing.
I will say of most of the mitigation companies I work with you freaking communicate – how nice.
Thanks for getting your crew out with a load of my things on the 30th. It’s always good to see them – they’re such a great team. Of course, it was nice to get some of my belongings back, too.
Friendly no-bs staff that help people in emergencies.
10/10 would recommend SERVPRO for any of their services. So wonderful to work with.
SERVPRO of Grays Harbor's team was amazing. Such compassion and commitment to getting the job done efficiently.
SERVPRO got the job done quickly but got it done right. Would highly recommend.
Needed a tarping from a previous storm and SERVPRO was there to help. Great customer service.
I recently had some damaged to my home caused by a small fire and was at a loss on what I needed to do. I decided to call SERVPRO and right away they had a team heading to my home. Their services exceeded my expectations.
We had a storm that resulted in some water damage and structural damage. We needed someone quick to help with boarding up the hole and tarping. SERVPRO was quick to help. They were very informal with what they were doing and what they needed to do. I would definitely choose SERVPRO again for any other issues.
Very awesome team!
Quality, service and communication. All amazing.
You’re doing an awesome job !
To Whom It May Concern:
I would like to extend my sincere appreciation for the professionals at SERVPRO, Grays Harbor, WA. We had a huge project that is estimated to extend several months. Both Teresa Gran and Dean Winkle have stepped forward with a plan on how to provide quick quality service.
The communication back from the SERVPRO team has been top notch. I would recommend SERVPRO of Grays Harbor and Pacific Counties to all my friends and colleagues.
I was very impressed!
They all were very kind and compassionate with us and calmed us with this stressful time.
I was very impressed!
“I did not know you did so much I should have called you right away.”
“From the time the Aberdeen SERVPRO team received our call for help with a flooded kitchen and utility room at our home, they treated us with calm and reassuring guidance, promptly responding with professionally trained workers that were respectful and knowledgeable. The heavy duty drying equipment and daily testing for progress, really accelerated the recovery. We were thrilled with the results and the happily recommend SERVPRO to anyone in a similar situation.”
I appreciate your good work. I would highly recommended you guys down there in the Harbor.
In October of 2017 our church's fellowship hall and kitchen were flooded when the city's storm drain system failed near the church. The fellowship hall and kitchen are below grade and so we had storm drains backing up and pouring into our facility. We called SERVPRO immediately, but we had to wait until the city repaired their system before they could really get the place dried out. Every person I met from SERVPRO, from management, mitigation, and laborers were very professional and courteous. They displayed ample compassion for our situation and worked hard to mitigate the damage. They were thorough and quick.
Thank you SERVPRO,
Pastor Bruce Swanson
Montesano Assembly of God
January 2017, we awoke to our granddaughter’s anxious voice telling us there was water all over in the downstairs level of our home ruptured water. Even the kitchen had flooded our lower level during the night. Our immediate reaction was a feeling of helplessness. We did the usual, turned the water off, power to outlets, etc. Icu heating system and ductwork was all flooded into our basement. When we opened the door to the basement it looked like a waterfall!
When it finally set in, the damage and the dauting task ahead, we were at a loss as to where to begin. We outreached the SERVPRO team if GHPC and that afternoon they were at or home. The most to compact us was reassuring us that they would help us through the whole process step by step. They were here for the Insurance adjuster assessment and helped us in giving some direction for contractors that are experienced in water damage restoration. We chose Prosch Construction who proved to be a loyal advocate and our losses and succeeded his efforts to ensure our damaged floors and other unique losses were replaced. Owner Dean and operating project manager Teresa visited the site and communicated regularly to ensure the site to ensure the process moved a long a quickly as possible. The SERVPRO team members and managers always performed their responsibilities, respectfully diligently and professionally. They we even offered to rehang pictures and put dishes and collectables back were originally! Amazing!
We never felt alone in this process, the one on one genuine care was received from this business and associates friendly made a very difficult experience now seem like distant memory. Our beautiful home has been restored but lastly, we wanted to acknowledge the outstanding SERVPRO team as well as Prosch Construction for their efforts on behalf of their community and neighbors in need! Many heartfelt Thanks!
We had a water catastrophe and called SERVPRO. They were there in less than a half hour! They got to work and told me they needed to pull up some flooring. I had my two-year-old granddaughter who wasn't feeling too great and I thought, How am I going to pack up all of my hutch on such short notice?? But I didn't have to lift a finger! I took the grandbaby to lunch while Monica carefully packed all my Memaw's dishes. I came back to a tidy stack of neatly labeled boxes! The rest of my experience was more of the same incredible service. We ended up having to replace quite a bit in our home, which required the removal of almost everything in the house. The day that we had to move everything out of the house, the staff members took the utmost care in packing, labeling, and inventorying everything. A month later, theory big truck brought back our belongings. As I was unpacking, I was very impressed by the care with which staff had packed things. I was worried about what to do with the enormous amount of boxes and paper, (every box was new and still in great shape except for the labeling) but I found out... SERVPRO re-purposes all of it! The staff was just as friendly and efficient as before. One thing I noticed when they were here at the beginning packing the house up... it was hot weather, and I saw a lot of them had various drinks, which is good, you want to stay hydrated. When they left though, there was not one single empty bottle or even a bottle cap to be found on my property! Super professional! So, my update is 5 more stars!
We had a water catastrophe and called SERVPRO this morning. They were there in less than a half hour! They got to work and told me they needed to pull up some flooring. I had my two year old granddaughter who wasn't feeling too great and I thought, How am I going to pack up all of my hutch on such short notice?? But I didn't have to lift a finger! I took the grandbaby to lunch while Monica carefully packed all of my Memaw's dishes. I came back to a tidy stack of neatly labeled boxes! So grateful to the crew for coming to our rescue! Everyone was professional, careful, and kind. 5 stars!
"I was very impressed!"
(Hotel Manager's comment with regards to the remediation after a fire which affected several rooms.)
"SERVPRO of Grays Harbor did an excellent job. They went above & beyond expectations willing to come out on a Sunday. I would recommend them for carpet cleaning to any one I know!"
"The crews were very helpful and did a great job."
"Dean and the SERVPRO team were courteous and highly professional; showing great concern for all those involved throughout the entire cleaning process. Highly recommend!"
So glad to have someone this professional, respectful and kind. Thank you for all your help.
"We really enjoyed working with the personnel that visited our residence. They were always personable, cordial, professional, friendly and on time!"